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FAQ Apartments Barcelona

Frequently Asked Questions

Hereunder you will find frequently asked questions about our apartments booking service in

1.- How do I make my reservation?

Once you have chosen a lodging, you can book it in 5 steps by filling the form in the online booking procedure in our website, which is very simple. You will find more details in How to book?

2.- How can I know daily fees?

During booking procedure, you can have a look to daily fees of a lodging for a number of guests and days of stay. You have to run the on-line booking procedure on our website and click in Fees detail button at the end of steps 3 or 4.

3.- How do I pay the booking? And in check-in at the arrival?

Within step 3 of the online booking procedure, you can select payment option for booking deposit. It can be done either by bank transfer or by credit card.

When choosing BANK TRANSFER, payment has to be done once on-line booking procedure ends. In step 5 of this procedure you will find an e-mail address to send the bank receipt or confirmation of transfer if this payment option was chosen. Do not forget to send this e-mail if this payment option was chosen.

If payment is done by CREDIT CARD, in the 4th step of this procedure you will be redirected to an on-line secure payment gateway, where transactions service and data are protected by a SSL. secure payment. Do not forget to send this e-mail if this payment option was chosen.

Upon your arrival to the lodging, the remaining accommodation costs along with the damage deposit, cleaning service and local touristic tax (if applicable) will be paid IN CASH or by VISA or MASTERCARD.

4.- Which is the right location of the lodging?

Clicking in the tip Location of any lodging window, you will find a map with the exact location. Zoom can be used to see more detail or the surrounding area.

After the e-mail it is sent when booking procedure ends, you will receive a further e-mail with the ritght direction an other information about your reservation.

5.- Which parking and public transports are close to the lodging?

Clicking in the tip Location of any lodging window, you will find the distance to the closer parking and public transport stations.

6.- How do I collect keys?

Upon your arrival the lodging owner or your contact person will receive you and will give you the keys and other lodging information. In order to prevent your contact person, we kindly suggest that you call to the phone number we you will receive after your reservation confirmation, one hour before to your arrival to the lodging.

Is very important for us to know your scheduled time of arrival as accurately as possible, in order to manage check-in and key delivery efficiently. In the online reservation form you can let us know this schedule, and we suggest that you send us a confirmation e-mail some days prior to your arrival.

For further details, click Arrivals & Departures link in our website.

7.- What time is check-in and check-out?

Check-in time is usually 16 h on for most lodgings. We will try to arrange an early check-in on arrival if it is possible.

Check-out time is before 11 h for most lodgings. For late check-out please ask us enough in advance to let you know whether if it is possible or not. We will try to please you if there is not other scheduled arrival for the same day.

8.- Do you provide towels, bed linens and menage? And Internet connexion?

All lodgings come with enough bath towels and bed linens.

Guests will also find all they need to cook and eat comfortably for a maximum number of persons of each reservation.

Wireless Intenet connexion is available in all lodgings.

9.- What if I go with young children?

Free baby high-chair and cot/crib are available.

In the step 1 of the online booking procedure you can mark boxes to reserve both, baby chair and cot/crib.

10.- Whom can I contact if I need any help about my stay?

In each lodging window there are contact phone numbers. These numbers and e-mail addess can be found in the Contact link in our website as well.

Turist information about Barcelona, other places, or surrounding areas can be found in the Visit Barcelona link in our website.

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